Where to buy restoration hardware furniture

If you purchase an investment piece from them, you know it's built to last. Tags: Feel Good s , Home. Previous Post Next Post. Tweet Share Pin. Free U. Add a Gift Message to Your Order! Shop The-Citizenry. Shop Anthropologie. Shop JonathanAdler. Shop Lexmod. Shop Horchow. Shop 2modern. Shop ShopHorne. Plus, there are safety issues: structural and electrical. As a designer and a blogger too for that matter, one of my objectives is to steer people towards designs that are classic.

In fact, what a lot of people call traditional is NOT traditional. I love that! You R. Love your posts! Thank you Sandy! Hi Laurel! Their couches were made by Mitchell Gold and were quality. The finish is terrible and not holding up. Nor are their products particularly design friendly. I have 6 sets of the Dakota rods from years ago and have recently installed bamboo blinds behind the drapes. I had to have brackets custom made to match the finish by your drapery rod source from the rolodex!

Great people! Right, none of these source can do custom brackets. But great that you connected with my peeps. And yes, RH upholstery was made here; not sure exactly when the shift occurred. Wow, wow, and wow! Thank you for this information. A newbie, but good Lord. I even have your Rolodex!!!! One thing for sure, RH sure knows how to visually stimulate each of us with their displays, right? Their stuff is stunning.

Thanks so much, Laurel. You are fantastic! They are geniuses at marketing. And the stores are gorgeous. But who has a living room with a 25 foot ceiling and 10, square feet? They look more like the lobby of a very stylish, trendy hotel. Laurel — Thank you for this informative and funny post.

I just posted a link to it on my shop and personal FB pages. I knew RH was a rip off and have personally experienced their horrendously poor customary service on numerous occasions.

For years when asked by friends and clients for my thoughts about purchases they wanted to make at RH, my warnings were meet with skepticism. You have given me credibility and now I know how they can afford those catalogs!

Rose DiNapoli Reply Cancel. Yes, the stores themselves are beautiful, but the money has to come from somewhere. Awesome and eye opening article. I had a hard time understanding their pricing. As a retired designer workroom I applaud your frank opinions. The catalog was just ridiculous. I actually find their offerings depressing. Thank you for keeping us informed!

Great post, Laurel. Have you ever bought anything through Alibaba? You can certainly find lots of look-alikes there or I guess even the original product, as you are saying?! A rug and it was fine. The vendor was very helpful too. Of course one is taking a chance.

Yikes…just purchased all my outdoor furniture from them have their outdoor stuff at three houses. The aluminum set is light weight and stylish and going on 6 years of light use in TX.

The aged teak set was garbage after the first season in CT.. The wood umbrella ropes shredded away. The current set just received for CT, white aluminum with fabric straps, in very light weight aluminum. A bad storm will blow those babies away for sure. So why did I order them for a third time??? Again, very stylish is the key. My husband gulped and told me forget it…. So what would have been my alternative for high style?

Wish I found an alternative. Dealing with RH is a joke. Their cushion inserts rot away after two years despite excellent care. This time they held up my order waiting for a back ordered coffee table, but finally convinced them to break up the order. Yes, they are using Perennials now which is a good product.

You sound like a most educated consumer! My damn phone put in an invalid email for me. My Siri drinks, I swear. Thank you, Laurel for publishing this. I have been trying to talk people off the ledge about rh because it is junk not even junque and believe it or not…the fine people of Kentucky have called me a snob because of my NYSID degree.

Thank you so much and yes, please share! I, too, recycled the catalog without even looking at it. And I, too, wondered, who prints catalogs nowadays. The photography is stunning as it should be. As for the ostentatious catalogs? I just hope that they have at least a 16 foot ceiling! Very true as far as Restoration Hardware…. I will have to give them a plus for their towels and sheets…The towels last years and there are good sales….

Good to know about the towels. Several people have said that. I always thought they were okay. I also like Circa Lighting. The wholesale division is Visual Comfort and yes, a lot of that stuff is made in the far east too.

Basically sums up everything wrong with popular interior design in last 10 years… The towels I bought from them several years back have held up pretty well though…. I digress…. The one question that popped into my head as I read the post is how are you sure that RH sources from China, as opposed to Chinese companies making cheap knock-offs of popular RH styles same as they do for many designer brands?

Love your blog! There are hundreds if not thousands of companies. I do not know where RH gets their products. But a lot of companies sell some of the same or similar items to RH. The idea behind the exercise was to show what some companies are charging which is very little compared to the retail price. I am not deluding myself of the origin of said chairs but they fit my need and were priced right.

I have also had good experience with their linens: sheets and quilts. I made a return of a side table and they took it back and refunded me with no shipping charges or questions. That being said I would never purchase a sofa or chairs from there because I want it made in the US! Thanks Laurel for the post. I was attempting to give an idea of what things cost. I personally found RH goods online at wholesale price about a year ago and I came to that same conclusion, I was furious. I immediately stopped selling their goods.

I was completely done and tossed my Designer Account into the bin which in itself was a grand illusion. I am not surprise their shares are tanking as they are grotesquely gouging and taking people for imbeciles.

It is a perfect formula for a complete disaster so I see very tough times ahead for RH which will be very well deserved. I have heard talk of a Williams Sonoma — RH merger. Oh, I hope not! But they have recently acquired Waterworks which makes me terribly sad.

Been through too many mergers in my career, getting too old to deal with all the drama… Reply Cancel. I could not believe John McGuire would take that direction, I was floored — Soon will be gone the days of proudly owned family companies who had control over craftsmanship and quality. I believe there will be a return to old values but will I see it? Probably not as greed is taking over this World and I believe there is a long road ahead before we all wake up.

I always thought that was a bizarre merger. But I think Kohler is a terrific company. My mom used to live about 40 miles away and I went to the factory once. Thank you for posting this! I used to love to browse at RH and purchased a number of lamps that I still use they were very reasonably priced back in the day. I placed my order at one of their stores, since shipping is waived if you order at the store rather than online.

I was even corrected when I referred to it as a showroom. And they no longer have checkout counters…. It all feels so contrived….. I wish the old Restoraion Hardware was back! The original was charming back in its day. Oh well… Reply Cancel. However, it is fairly well known that China creates and sells knockoffs of practically everything. All of the details in the product photos that look slightly off from the Chinese version to the RH version are because they are knockoffs and it shows.

Despite this photo stealing practice breaking both U. Additionally, U. So that chandelier may fall apart on you, but the French wood is really French. It has been widely reported that the Chinese will lift the original photos to post on AliBaba having no real product to sell. They wait to see if there is a demand THEN they try to figure out how to produce it.

On a more local note, store buyers will often attend regional craft fairs, buy pieces that interest them, then take them to China to knock off, without giving proper credit, or preferably a licensing deal to the original crafter. They count on the original artist being small and unable to defend the case in court.

They feel entitled to screw others over? Is that it? Emma is correct. The exercise was to show an approximate price-point for the same or similar products coming out of China. That is where they shine like nobody else. Their marketing is brilliant! But somebody is paying for all of that glossy photography as well.

The problem lies in that RH IS getting their furnishings from China and they are touting themselves as elite and high-end. I do not know if the places that I showed are where they are getting their lighting from and did not say so. I doubt that they paid one dollar for a sconce either. If it were not, then those companies would be charging more too. In fact, based on the retail prices here, they would be charging a lot more! I do love it. And I bought it knowing on a scale of 1 to 5, 5 being best, RH leather was a 3.

These are a 5 on the leather scale. But RH has changed. Now back to the hunt! Never liked them. Never purchased. These catalogs are laughable. I do like some shower curtains of theirs though, and was considering one.

I always say that if one really loves something. I mean really loves it, then what the hell. Brilliant marketing, actually, but they screwed over their former core client-base. The emperor has no clothes! An RH outlet store is in my area and I walk through sometimes. Most of the stuff is oversized junk.

I always try the seating possibilities and feel like Goldielocks trying to find something comfortable. I have bought pillows, pillow covers, and their great towels when discounted from the outlet price. The chandeliers are huge. What a shame — it was a nice store years ago. Yes, it was a nice store and the furniture was reasonably priced for what it is. It will.

OK Laurel. I feel silly over not knowing, but I am curious and have to ask. I saw it at RH, not having been there for years, and fell in love.

I scrimped and saved to buy it while they were building our new house. It looks lovely over the dining room table in our great room. I was so sad the first time Laurel said RH was a ripoff. I felt like I was parading around a channel bag I saved and saved for and everyone else knew it was fake :[ that being said, I still really like it, but was disappointed to see it was made in China and we had some broken crystal.

I totally had no idea about RH. I just threw away the huge catalog stack, that I was sent. Never purchased anything from RH. Everything always looked gray and boring to me. Thanks for telling us the truth about their crap. Thanks for stopping by Carol. Some of the stores are really cool!

But sure. Is there a designer blogging award we can nominate you for. I knew their sofas were especially bad and their table finishes are being reported on blogs as very problematic. Many people are convinced this drab aesthetic is classy. I bought something small from them sometime. I think a toilet paper holder. So I have gotten those funny newspaper print encyclopedias.

Can I have your permission to blog about your blog on another design site? I am totally stoked you have the moxie to do this. That is so sweet of you. I did win a blogging award last March! Of course you can blog about my blog! And please link back to the original post. RH is total junk now. We found the company in NC that used to make their leather sofas before they sold out. The sofa is wonderful and sooo much nicer than theirs new ones and half the cost.

Fantastic post! Thanks Justine! Thanks Elle! We bought our foyer pendant from RH. The RH one had better photography — that must account for the price diff? However, we do have RH sheets and you can go ahead and remove your stamp of approval there. Fraying edges of pillowcases!! Bean or bust or until I talk my husband into linen Reply Cancel.

Just got my first set of linen sheets…from Rough Linen. Fingers crossed. Keep us posted! Hope they soften up Christine! Okay, no sheets either. Laurel, you are very gutsy for saying what is clearly evident. Hope you write a book or maybe someone did , about how to look for quality in furniture and what to avoid.

The style was classic and came out great. A lot of the issue with RH furniture, particularly the seating, is the scale. And who lives like their home is a lounge to sit 30?

Laurel — that is some outstanding research and analysis there! Yes, you have exposed perfectly their blatant ripoff scheme.

I do have a nice, simple leather bench with iron legs that I bought years ago before they went off the deep end of excess and became hypnotized by their own hype. Keep on keeping it real! Thanks so much Bfish! Is it possible to dig hard enough to actually find the the manufacturer? Thanks so much. Thanks for the gutsy post. Keep it up! I do like their hardware. But have never bought from them.

Thanks so much for speaking the truth. And I always thought RH prices were ridiculous! Thanks Claudia! I have never purchased any thing from Restoration Hardware as when I attempted to do so, I discovered shipping charges to Canada for at least the item I wanted, was equal to its cost. Secondly, even using my U. Also while on the subject; another label that I question is that of Ralph Lauren as purchased a high end reversible comforter only because I loved its fabric and wanted to re-purpose it and could not believe the shoddy workmanship as within a time frame of roughly twenty minutes I had it completely apart which IMO should not have been due to its price tag.

I imagine that Ralph Lauren bought in a department store is subject to the same malady. His high-end stuff is nice, though. Expensive, but nice. Spot on Laurel, as it was purchased in a department store not online or an outlet however the quality of fabric met with my expectation. I was one who had grand ideas in my head but executing was an issue.

And so here we are…. Laurel, Your commentary is so true! I just told someone two days ago that RH no longer has merchandise that I care to buy. When they began to change, my interest went downhill. Thanks for the article. I find that most of the things I loved 20 years ago, I still love. Love, love, love this post! You rock Laurel! Thanks Wendy! So true! I love the look.

The most recent purchases, a clock, large wall mirror and some vintage velvet curtains were all defectively made. RH sent replacements which had the same issues. Everything is marked made in China. Well, the workers in China must be working for pennies a day.

Sometimes I understand why people in other countries hate us. What a waste! And for the same reasons that you like to buy American, I like to buy Canadian. Great post…as usual!! With Borderlinx, customers internationally can now buy Restoration Hardware USA , and Borderlinx will ship your order to your home country! Additionally, a number of services are available through Borderlinx to make international ordering from Restoration Hardware USA hassle-free, including concierge , free repacking and consolidation services.

Back Shop this brand now. Ship smart Estimate your shipping fees Our Shipping Cost Calculator tool helps you estimate your fees before you purchase an item. Learn more Consolidate your purchases and reduce the charges on international shipping Virtually combine 2 or more separate packages into 1 single shipment to reduce the charges on international shipping.

Many of RH furniture pieces can also be customized in the finishing option of your choice. While shoppers enjoy the designs of Restoration Hardware pieces, a few customers have brought up issues with diminishing perceived quality and durability for certain items. When it comes to the pieces that RH shoppers are most excited about, there are a few popular requests that customers make again and again. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog.

One of the most popular furniture categories that RH shoppers are in search of is outdoor furniture and decor. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. Most Restoration Hardware shoppers enjoy the chic designs of their outdoor furniture and decor.

Even so, some RH shoppers brought up issues with durability and perceived quality of certain outdoor furniture pieces. Others mentioned issues with delivery and mixed interactions with the sales staff. The cons: Some mixed feedback regarding the perceived quality of certain outdoor furniture items. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options.

When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. RH shoppers tend to be happy with the selection of elegantly designed lighting options, but there has been some mixed feedback when it came to the in-store shopping experience. Some customers also had mixed feedback about delivery and perceived quality of their lighting piece.

The cons: High prices. Some mixed feedback about the in-store shopping experience. Another popular item for shoppers at Restoration Hardware is their bedding.

RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. Restoration Hardware's bedding comes in cotton and linen, and shoppers have over 50 different bedding collections to choose from.

When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models.

The cons: High prices as well as some complaints around durability and perceived quality of certain models and fabrics. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. When it comes to dining chairs, RH has dining table chairs and stools in fabric, leather, wood, and metals.

Restoration Hardware shoppers appreciate the tasteful dining room furniture available for them to browse through.

Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. Some complaints about perceived quality for certain items. In addition to the top categories above, Restoration Hardware offers a wide array of other home products, such as:.

Want to know which is the closest to your home? Take a look at the handy store locator for more information. This is one of the best times to be an online furniture and home decor shopper. If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top Furniture Stores. I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style.

I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered.

I highly recommend going into the store and viewing the material swatches in person because I found a few items that didn't catch my eye on the website but were striking in person. The bed and dresser I picked both fell into that category! Delivery was also amazing and efficient.

I placed my order on a Saturday and both items were delivered on Thursday. The crew was polite and professional. I really appreciated that they brought shoe covers to wear inside so that their shoes didn't leave any marks on the floors.

Overall my experience was stellar. About 10 sales walking around judging you, gossiping you, side-eyeing you, listening to your conversation pretending they were working, making you and the sales rep who actually helped feeling super uncomfortable.

Suggestions: 1 fire useless sales ppl 2 fire gossip queens at work 3 send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'.

Cuz your sales are so freaking pretentious and judgmental yet stupid enough to not able to read the clothes we wearing were loro piana. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k?

I had a horrible and insulting experience at RH. Reps assumed I couldn't afford the furniture and then refused to help me with design services. I kept escalating the issues and the response time was awful. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience.

With only two plus one cat in this household the cushion not only lost the down feathers see my review but the foam cushion lost it's support see attached photos.

Ridiculous after only 5 years. RH sent me 3 huge, unasked-for product catalogs. These things are as thick as my college textbooks, and for what? It's going straight in the trash. I find it completely useless and environmentally irresponsible. If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create.

I'll never buy from them! Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years.

Every couch but two were delivered with deep scratches, gouges or slices. Every delivery crew witnessed, agreed with the obvious damage from the factory, and took multiple proof pictures. After multiple structural failures of the original couch, since it was assembled with short, fat, smooth nails that would just pull out of the frame, I was offered a new couch. I accepted on the condition they would send their "medic" to repair the staple issue.

He literally came and pushed it with his thumb until it didn't show. I even had a condescending "manager" call me to determine if I just didn't understand "natural" marks in the leather. I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. Excellent quality leather. Down filling is fantastic. Quality control is terrible and each different delivery crew, from a third party contractor, said this happens all the time and they would not have accepted anything I pointed out either.

Did I mention they tried delivering a matching leather chair that was obviously a floor model because the arm was completely sun-bleached and delivered in a week when it normally takes weeks? Buyer beware. We have bought many items from RH for many years. Today we walked in to get help with looking for a chandelier to go over our kitchen island The guy who greeted us at the door said none of the chandeliers give off good light.

Not true. He dismissed us to walk around and look. He should've told us to speak with one of the designers as we have in the past when they are free.

I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. If it were my business, he would be fired. There were two sales girls standing there who said absolutely nothing. Avoid this store. It needs a cleansing of sales people! Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable we told her it was in the family room --every single thing a drop of water, a crumb from a cracker leaves an unremovable stain.

There is no protector according to RH. No way of cleaning according to RH. In addition, none of the small pillows stay put. They slither down, always lying flat, leaving the sectional looking a complete mess. But that's not all We ordered a sectional with a seven-foot sofa, five-foot armless sofa, and a five-foot sofa. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end.

We agreed. Three months later all three were delivered and we realized something was wrong--the six-foot sofa did not match the other two there was a seam the others didn't have and it didn't have the latch to attach it to the five-foot armless.

After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space.

Three months later the new sever-footer arrived and was way off color-wise! Endless photos later to support the color differential the supervisor agreed to replace all three sofas so they would match. Another three months.

And within a couple of months the sofa was spotted even a drip of water leaves a stain , nobody can eat or drink anywhere near it The staff here are all super friendly and helpful.

I got more than I came in for because I love the whole selection. The delivery was easy and one low fee, so I shopped a lot. I am happy with everything. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. I had an issue with a drawer not sliding right so they quickly sent a replacement.

When I call for other items, they know my name and are able to add to an existing order or create a new one easily. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. Great products but awful customer service. I asked for guidance on a category of goods i was interested in buying.

Initial response from customer support said could not help because it was very subjective. When i challenged i got a proper reply with the information i had hoped for in initial reply.

Bad customer service destroyed my loyalty to this brand. I have visited this showroom 3 times in search of outdoor furniture. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. They have behaved indifferently almost to the point of acting rude. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot.

Sorry RH , you lost my business. Why the people who WORK there have such a attitude? Yesterday afternoon This isn't a store. It's a showroom. They don't carry inventory here anymore. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else.

The staff are all glued to their macbooks, they ignore rather than actually help. She greeted me back. Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. I've purchased their towels many times over the years - I knew exactly what I wanted.

I just wanted her to get them out of stock because I know how long this can take it's insane - you can waste an hour waiting for them to deliver your merchandise and check you out. But whatever. The quality is good and I figured I could speed things along a bit by telling her up front I'm in a rush. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore..

We haven't for 2 years. Her petulant, arrogant and flat out ugly personality repulsed me. I walked out - sat down at my PC to buy the product I wanted on the website, and had an equally ridiculous experience on their website. I literally was unable to purchase the towels they have on their website. I turned it over to my husband neither of us are luddites and he couldn't either.

So we took the specs GSM off their website, punched it into Amazon, and bought them there. I've had terrible delivery experiences on 4 pieces of furniture this year out of 5. Only one went smoothly. This week it's a coffee table, which I bought as an "in stock" item, purportedly in So Cal when purchased and ready for delivery. It was originally scheduled for Monday January 15th. RH unilaterally changed that to Tuesday the 16th. Ok, no biggie, I let that slide On Monday the 15th, I get a call that the table is damaged and we need to reschedule.

We reschedule for Friday the 19th, the earliest possible date. Thursday the 18th I get a call, and surprise surprise, the replacement table which already should have been identified as in perfect condition since it was to replace a broken table, right , was itself also broken.

That's two broken tables. I know what you're thinking, "Gosh, that's f'd up. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. They identified a table in Northern California that they would send down to LA that and would delivery first thing Saturday morning, window. Okay, what else am I going to do? I am guaranteed that this third table is in perfect condition. Now we are at the 4th delivery window - the 15th, then the 16th, then the 19th, and now the 20th.

It's Saturday morning, and the phone rings. So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. You cannot make this stuff up. THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck.

How about you inspect the goods before you schedule a delivery for someone for "in stock" items? Why advertise "in stock" items that are, in fact, broken? Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible.

My daughter wanted to go here to pick out some things for her apartment. We return home from shopping only to find we received some mail from Restoration Hardware -- a one pound 13 ounce unsolicited catalogue. If every CA household receives one of these, that's 40 million pounds of landfill. Guess what? Check out their commitment -- ir. They said they would file a claim. I haven't heard from anyone.

Today they had scheduled the delivery of the replacement dining table. They told me I would get a phone call for a delivery time window. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time.

Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. They said they would come between 5 and 6 pm. Then they called to say they couldn't come at all. I'm still waiting for service regarding my defective chandelier.

Long story short- it's not worth it! Avoid like the plague. To the contrary, the return slip actually states that all you have to do is bring it to any carrier.

Anybody would interpret that as this as a paid return slip! I have no idea why you would think otherwise if they are including it in your package! After I got screwed I looked on their website and they had nothing about paying for the return shipping costs either. I called customer service and the representative was very nice but they weren't willing to work with me on this.

I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. All they'd have to do is put a single sentence on the enclosed return slip AND a sentence on the website clearly stating the policy.

I would have just driven to the Restoration Hardware across town. I will never shop here again, and I will be warning others all across the Internet about them. I went to the SF store and found it extremely unfriendly and unhelpful. In fact they told me to go look up what I wanted online.

I received a catalog in the mail and was tempted so I ordered a bunch of stuff from their website. Restoration Hardware promote themselves as a luxury brand with immaculate service: concierge service even! Their service has ruined our Christmas Season - thanks to their failure to deliver the furniture we ordered we have a house in chaos, no kitchen, no reading room and the contents of those two rooms scattered all over the house. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us.

Instead of dealing with the problem by putting our order on a truck and driving it the 3 hours to our house all we got were excuses: we lived in a rarely visited area, our order had to be combined with orders that had yet to be received or it couldn't be dispatched, it took over 5 hours for instructions to the warehouse to be propagated through their system from the offices and reach it, the furniture had to be moved to a different location miles south of the warehouse before it could be sent to us - driving past our house en route!

It was ludicrous nonsense. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. My husband and I came into the store to purchase a sofa bed. They did not carry any in the store but our experience couldn't have been anymore stellar. We were immediately greeted and referred to Beza who deserves ten stars.

Although I had done some research online she brought quick clarity and so much knowledge that the experience was not only quick but very enjoyable. Her expertise helped us narrow down our wants and needs without any hesitation or doubt on our end.

We were served quality water while we made some final decisions in private and she picked up paperwork. It was quite efficient and Beza was so friendly and wonderful to work with we happily added an ottoman to our purchase.

I don't know if employees work on commission but Beza definitely deserves it. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. It wasn't overbearing and we will definitely purchase more from this store as needed. Side note: I think it's worthy to mention that my husband and I arrived very dressed down, minus the luxury goods, shaven face, blowout hair, etc They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate!

The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. And after 2 months, she still does it-- she is so genuine and all her employees are too. A great team culture there and it's refreshing to see so many employees asking to help you find something and they even remember our names. This is our favorite place to shop for sure! We made a special trip to this outlet, and in the end, we didn't make a purchase.

We were looking to see if they had any lighting or counter stool options. They had a few, but nothing that we were interested in. The selection is okay. If you're looking for Cloud couches, they definitely had several in stock. Many of the chandeliers were damaged or had missing pieces. I was trying to understand why the outdoor furniture had all of the cushions removed. You had to buy them separately. I mean, is that how you purchase them in the regular store?

I'm not quite sure. If so, fine. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. As far as the discount is concerned Don't come here looking for Home Goods or Living Spaces prices. The items will still be pretty expensive for the average consumer. You didn't SAVE anything.

You just spent LESS than what you would have normally paid. Happy Hunting! This store is great! I was one of the first few to come on opening day right when they opened. I scored some really great pieces at amazing prices.

While that may seem like a hefty sum for an outlet, I ended up saving about 12K. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. I think their promotional sales change from time to time. Minus the one star for some of the rude staff that don't even say hello when you walk in..

David, Shahpar, and Kelly- thank you for being so so kind and helpful!!! Side note: keep in mind that they do not deliver anything you purchase so you just find your own way of transporting the merchandise yourself! Great experience at this location! Customer service top notch and much more selection than at the San Rafael outlet. Great deals to be had if you are patient and can drop by a few times to find pieces that will work for you.

A lot of the couches look used with sunken in seating cushions, dirty, or scratched up. The selection is meh. And you want how much for it?? Just for the name brand? No thanks. Wait, and there's no delivery??? The best RH outlet! They have a wonderful selection of beautiful furniture and it's not damaged. Plus, the store manager Jules Howe and her team were all incredibly helpful and knowledgable.