Wirefly where is my order

They don't know what to do and knowing their system. They went thru with me to place an order the galaxy 3s for over 1. I called them back to ask for the manager then the upper management office, but they were all terrible service and don't know the reason why the order was canceled. They just only can tell that the system was canceled the order and can't reinstated it and it takes days to reorder it after I was on the phone with them about 3 hours.

The manual was sent 4 days ago and still has "not been received". Customer Service is no help with their repetitive, generalized answers. If not, I stand by this comment. One of the worst companies I have dealt with in a long time. Tried to scam me and say I needed a dollar deposit and spending limit on an existing Sprint account with NO spending limit of deposit. Worst experience I have ever had.

Day 1 Made an order 10 days ago over the phone with wirefly. What should have taken 10 minutes took 20 minutes as the rep tried to sell me features and accessories I did not need. Once order was placed and I was off the phone with the rep — I immediately received 2 emails stating my order was cancelled and that my card would not be charged.

Day 2 I went into Verizon the next day to purchase the phone directly. Verizon told me my upgrade had been used and that Wirefly had applied. I called Wirefly customer support and provided my order number to their automated system. Message said my order was being processed?! I tried to speak to a live person but could not get one on the phone tree. The message pointed to me to the internet to get customer service.

By this time I was on the road and would be for 2 hours. I called Wirefly sales to get to the order cancelled to allow me to get the phone through Verizon. They said they could not handle that and I should contact their customer service number. I said I was driving. They transferred me to the customer service number where no one answered. Verizon says wait a few days — then retry upgrade at Verizon Day 4 New phone from Wirefly is waiting for me when I get home.

I call customer service. No one answers 7pm pacific time. Day 5 My phone old phone wont work. Wirefly has activated the phone sitting in the box at home. When I reactivated old phone through Verizon customer support if retired sim card. Verizon gets me a new SIM card, reactivates my new phone.

Day 10 New phone wont work again. Wirefly sent me a new SIM card and deactivated the one in my phone. BTW - resellerratings. Don't believe that site. They are underhanded and do not use good business practices. Now they are reporting me as refusing to pay and sending it to collections and it will affect my credit rating. They are blaming anyone but themselves for sending me a pre-activated phone, saying it's my fault and Verizon's fault and they have done their job and are a good company.

They are not. Do not let the low prices draw you in, because it is all a scam. I ordered a phone from them, and didn't like it, so i returned it to get a replacement. So I did! They then sent my phone to Alamaba. I live in South Carolina!! When I contacted them through chat, I was connected to someone in India, who said basically I had the the wrong mailing address, that my order was cancelled, and that there was nothing they could do to correct it.

What I don't understand, is HOW my address got changed, when I have to verify my account with my social security number when I call?? I tried the chat option twice. I then resorted to emailing The replies I got through email didn't answer ANY of my questions, and ended with "we regret to lose you as a customer at this time. Today, I called customer support. The man who answered talked over me the whole time, like he didn't want to hear what I had to say.

He they told me that I owed them money, and that was why my account was cancelled. Which isn't true. That was dealt with long before this phone call. The say they are Americas Trusted Source for cell phones?? Good luck! Their rep's grasp of English is atrocious and inexcusable, and they can only converse from a script. If they tell you they understand what you're saying, don't believe it. They're only available via phone for about 6 hours a day, and there is no phone number for submitting an insurance claim surprise!

You have to submit it online which gives you no chance to explain anything. The insurance that I paid a year in advance for does not cover water damage apparently Wirefly does not consider water to be "accidental damage", which they said they do cover , so not only do I not have a phone but they have the payment of a full year of insurance, so I can't even cancel the policy.

My experience has been a nightmare. Once you open up Wirefly homepage, you will see great and special deals or promotions on new cell phones from every mobile service providers in US. Beside, to the left, you have a list of top ten free phones, allowing you to select and get a popular free phone instantly. Beside, you can also get the best available prices sorted by price for phone that you interested in by simply entering you ZIP code to verify offer availability.

Wirefly has prepared a resource section which features shopping resources such as wireless basics, how to keep your numbers, and device protection, cell phone etiquette and cell phone manuals. A phone with push-to-talk features means that you can use that phone like a walkie-talkie.

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Number of Lines: - Any -. Brand Apple. Atlantis Telecom. Boost Mobile. SpeedTalk Mobile. The customer services really suck. Even when I had notified them of the mistake that could have been prevented, my order was delayed for over 1 week. I have to contact Fedex to fix the problem myself. Nobody replies my emails, and I have to make tons of phone calls, and just end up angry.

I wish I had read all the reviews in advance… Read Full Review. We never got our rebate from Wirefly! I meticulously followed their instructions, that is - waited for 60 days after activation, filled in all the necessary paper work and included copies of the bills and UPC bar-codes and sent my rebate… Read Full Review.

I purchased my phone a year ago july 20th. First, the cell phone service was horrible!! I never got a signal!

I called constantly! I got alot of BS was promised it would finally be mailed out on july 21st. If anyone has phone numbers I can call, please help! Wirefly Reviews - www. From 15 reviews. Ask our helpful community of experts about this product or company Wirefly www. Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period.

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